Outlook Connectivity Issue

We have monitored the situation and ensured the issue has been completely resolved.

Please feel free to reach out to our support team for any further concerns.

We are pleased to inform that the affected services are now up and running (Email Connectivity Issue in Outlook).

As a precaution, we will continue to monitor the servers closely to ensure stability and performance. If you encounter any further issues, please don’t hesitate to contact our support team.

Thank you for your patience and understanding.

We are currently experiencing a technical issue with our Email services, which users may experience service unavailability, or unable to access their email using an email client, like Outlook, MacMail application.

As a workaround please access your email online via Webmai at https://mailx.hosts.net.nz/roundcube/

For Email Application, please do the following:

1. For Email Application, please do the following: If Outlook is asking for Username and Password, go to the settings and enter the correct Email Address and its Email Password.
2. Then, check the Incoming Mail Server, make sure to use the correct one (like mailx.freeparking.co.nz), not imap.domainname.com or pop.domain.com
3. For Outgoing Server (SMTP), make sure also to use the recommended (mailx.freeparking.co.nz), not smtp.domainname.com.

Our Administration Teams are currently working to resolve this issue as a priority. While we actively work towards restoring the services, we kindly request that you monitor this thread for further updates.

Thank you and we apologize for the inconvenience.